Returns and exchanges are not accepted based on the custom nature of each order. If you decide to not proceed during the process, you will not be penalized a cancellation fee, however, deposit will be forfeited. Please inform me at your earliest convenience if you wish to cancel. Once a cancellation has been made I am unable to undo and must place a new order if you have changed your mind. The deposit may not apply to a different order if you change your mind or wish to cancel. For wedding invitation policy please read under Wedding Invitations.
MISSPELLINGS/ INCORRECT WORDING
Out the Box Creative is not responsible for misspellings in approved proofs, please triple check all spelling, grammar, capitalization. We highly encourage that you send an emailed proof to a family member or friend for viewing.
When ordering envelope printing services, please double check list before submitting final list. Guest name(s) and address is copied directly as is. No changes will be made on my part. Envelopes are reviewed prior to sending but encourage reviewing.
Returns based on color are not accepted. All computer monitors are different, so your prints may be slightly different. I do match my color swatches but but due to the custom nature of printing, these colors can vary and may be slightly different in between print runs. I do always try my best to match swatches or colors as mentioned to make every print as beautiful. Materials such as cardstock, ribbon etc may differ from phone to computer screen, etc. For this reason, if a specific color is desired a sample purchase is advisable to view in person for color reference. I try my best to guide, however, I have no reference of your colors.
Please take a moment to view turnarounds. Also note, I am closed on weekends and holidays. I do take vacation dates off as well. I will note on my headline and notify you well in advance before closing. Many attempts will be made prior to my closing. If I hear no response or do not meet deadlines and you wish to cancel, deposit is forfeited. It is the responsibility to send all information, changes, approval and payment within the deadline upon closing shop.